Privacy policy

PRIVACY POLICY

Last Updated: October 4, 2026

Your privacy is important to Good Vibes Clean, LLC (“Good Vibes Clean,” “we,” “us,” or “our”).

This Privacy Policy describes how Good Vibes Clean collects, uses, discloses, and protects personal information when you visitwww.goodvibesclean.com (the “Site”), purchase our products, communicate with us, sign up for marketing communications, or otherwise interact with our business and services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using our Services, you acknowledge the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, Services, or applicable legal or regulatory requirements. When we make changes, we will post the revised Privacy Policy on the Site and update the “Last Updated” date above.

1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Good Vibes Clean.

Device and Website Information

When you visit our Site, we and our service providers may automatically collect information about your device and your interaction with the Site.

This information may include:

IP address
Browser type and version
Device information
Time zone
Cookie and similar technology information
Pages and products viewed
Search terms
Referring websites
Interactions with the Site
Advertising and marketing interactions
General location information derived from your device or IP address

We use this information to operate and improve the Site, understand how customers use our Services, maintain security, measure performance, conduct analytics, and support advertising and marketing activities.

This information may be collected through cookies, pixels, tags, web beacons, log files, software development tools, and similar technologies.

Order and Transaction Information

When you make or attempt to make a purchase, we may collect information including:

Name
Email address
Telephone number
Billing address
Shipping address
Order information
Products purchased
Transaction information
Payment-related information
Shipping and fulfillment information
Communications concerning your order

We use this information to process transactions, fulfill orders, arrange shipping, provide order confirmations and receipts, communicate about purchases, process returns and refunds, provide customer service, prevent fraud, maintain business records, and comply with legal obligations.

Payment information is generally processed by our payment processors and ecommerce providers. Good Vibes Clean does not necessarily receive or retain complete payment-card information.

Customer Support and Communications

When you contact us, we may collect:

Your name
Email address
Telephone number
Order number
Shipping or billing information when relevant
Photographs or other information submitted regarding an order
The contents of your communications with us
Information necessary to investigate and resolve your request

We use this information to provide customer support, process returns and claims, resolve order issues, respond to questions, and maintain appropriate records of customer interactions.

Email Marketing Information

When you subscribe to Good Vibes Clean email marketing, we may collect information such as:

Email address
Subscription status
Date and time of signup
Consent or subscription records
Interactions with marketing messages
Purchases or other activity used to personalize communications, where permitted

We use this information to send marketing communications, product announcements, restock notices, promotions, offers, educational content, and other communications you have elected to receive.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing messages.

SMS Messaging Information

When you sign up for Good Vibes Clean text messages, we collect your mobile phone number, your consent to receive text messages, and information such as the date and time you opted in.

We use this information to send the text messages you signed up to receive and to maintain records of your consent.

We disclose SMS-related information only to service providers that help us operate our messaging program, such as our messaging platform and mobile carriers, and only as necessary to provide those services.

We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for their marketing or promotional purposes.

You may stop receiving marketing text messages at any time by replyingSTOP.

For assistance, replyHELP or contact us atsupport@goodvibesclean.com.

Message frequency varies. Message and data rates may apply.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Provide and operate our Services
Process payments and transactions
Fulfill and ship orders
Process returns, refunds, exchanges, and shipping claims
Provide customer service
Communicate with you about orders or your account
Maintain customer and transaction records
Detect, investigate, and prevent fraud or other unauthorized activity
Maintain the security and integrity of our Site and Services
Improve our products, Site, marketing, and customer experience
Conduct analytics and measure Site performance
Send email or SMS marketing when you have subscribed or when otherwise permitted by law
Personalize marketing and advertising
Measure advertising effectiveness
Comply with legal, tax, accounting, and regulatory requirements
Establish, exercise, or defend legal claims
Enforce our Terms of Service and other policies

We may also use information for other purposes disclosed to you at the time of collection or with your consent.

3. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and business partners that perform services on our behalf or help us operate Good Vibes Clean.

These providers may support functions including:

Ecommerce hosting
Payment processing
Order processing and fulfillment
Shipping and delivery
Shipping protection and claims
Customer support
Email and SMS communications
Website functionality
Analytics
Advertising and marketing
Fraud prevention and security
Data storage and hosting
Accounting, legal, and professional services

These providers may access personal information only as appropriate to perform the services they provide, subject to applicable contractual and legal requirements.

Our ecommerce store is powered by Shopify. Shopify processes personal information in connection with the operation of our online store, checkout, transactions, and related ecommerce services.

Our active email and SMS marketing services are currently provided through Spoks. We may also retain historical customer and marketing information with previous service providers for legitimate business, recordkeeping, reference, or compliance purposes.

We may also disclose information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to subpoenas, court orders, search warrants, or other lawful requests
Protect the rights, property, or safety of Good Vibes Clean, our customers, or others
Investigate fraud, security incidents, or violations of our policies
Establish, exercise, or defend legal claims

If Good Vibes Clean is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

4. ANALYTICS, ADVERTISING AND PERSONALIZATION

Good Vibes Clean uses analytics and advertising technologies to understand how visitors interact with our Site, measure marketing performance, improve our Services, and deliver or measure advertising.

These technologies may include cookies, pixels, tags, and similar technologies provided by companies such as Meta and Google.

Through these technologies, we and our advertising or analytics partners may collect or receive information concerning:

Your interaction with our Site
Pages or products viewed
Purchases
Advertising interactions
Browser or device information
Cookie or similar identifiers

This information may be used to measure advertising effectiveness, understand customer behavior, create or measure audiences, and provide advertising that may be more relevant to your interests, subject to applicable law and your privacy choices.

We do not sell personal information for money.

However, certain disclosures of information to advertising partners through cookies, pixels, or similar technologies may be considered “sharing,” “selling,” “targeted advertising,” or “cross-context behavioral advertising” under some U.S. state privacy laws, even when no money is exchanged.

Where required by applicable law, you may have the right to opt out of these activities.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies and similar technologies to operate and improve the Site.

These technologies generally fall into the following categories:

Necessary Cookies: Help the Site function properly and support essential features such as navigation, shopping carts, checkout, security, and customer accounts.

Functional Cookies: Remember choices and preferences and provide enhanced Site functionality.

Analytics Cookies: Help us understand how visitors use the Site, measure performance, identify problems, and improve the customer experience.

Advertising Cookies: Help us and our advertising partners measure marketing performance and, where permitted, personalize or deliver advertising.

Cookies may be either session cookies, which generally expire when you end a browsing session, or persistent cookies, which remain on your device until they expire or are deleted.

You may control cookies through your browser settings and, where available, through privacy or cookie controls provided on our Site.

Blocking or disabling certain cookies may affect Site functionality or your experience using our Services.

Where required by applicable law, we will request consent before using certain non-essential cookies or similar technologies.

6. MARKETING COMMUNICATIONS

You may choose to receive marketing communications from Good Vibes Clean.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

You may unsubscribe from marketing text messages by replying STOP.

Transactional or service-related communications, such as order confirmations, shipping updates, refund notifications, security notices, or customer-service responses, are not marketing messages and may still be sent when necessary to provide our Services or complete a transaction.

7. RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining business and transaction records, complying with legal, tax, accounting, and regulatory requirements, preventing fraud, resolving disputes, enforcing agreements, and protecting our legal rights.

The appropriate retention period depends on factors such as:

The type of information
Why it was collected
The nature of our relationship with you
Legal and regulatory requirements
Accounting and tax obligations
Fraud-prevention and security needs
Potential or actual disputes or legal claims

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our data-management practices.

A request to delete personal information may therefore be subject to lawful exceptions requiring or permitting us to retain certain records.

8. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials associated with your use of our Services.

9. AUTOMATED PROCESSING AND FRAUD PREVENTION

Our ecommerce and payment providers may use automated systems to detect and prevent fraud, unauthorized transactions, security threats, or other potentially harmful activity.

For example, Shopify and associated payment services may analyze transaction, device, account, or network information to identify potentially fraudulent activity.

Good Vibes Clean does not independently use customer information to make solely automated decisions that produce legal or similarly significant effects on individuals.

Where applicable law provides rights relating to automated decision-making, you may contact us using the information below.

10. INTERNATIONAL CUSTOMERS AND DATA TRANSFERS

Good Vibes Clean is based in the United States.

If you access our Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Privacy and data-protection laws in these countries may differ from those in your country of residence.

Where required by applicable law, we and our service providers use appropriate mechanisms designed to protect personal information transferred internationally.

11. EUROPEAN ECONOMIC AREA, UNITED KINGDOM AND OTHER APPLICABLE INTERNATIONAL PRIVACY RIGHTS

If you are located in the European Economic Area (“EEA”), United Kingdom, or another jurisdiction providing similar rights, applicable law may provide you with rights concerning your personal information.

Depending on your location and the circumstances, these rights may include the right to:

Access personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information
Restrict certain processing
Object to certain processing
Receive certain personal information in a portable format
Withdraw consent where processing is based on consent
Object to certain automated decision-making
Lodge a complaint with an appropriate data-protection authority

Where the General Data Protection Regulation (“GDPR”) or similar law applies, we may process personal information based on one or more lawful bases, including:

Your consent
Performance of a contract with you
Compliance with a legal obligation
Protection of vital interests
Our legitimate interests or those of another party, where those interests are not overridden by your rights and freedoms
Other lawful bases permitted under applicable law

You may contact us atsupport@goodvibesclean.com to exercise an applicable privacy right.

We may need to verify your identity before completing a request.

You also have the right to lodge a complaint with the data-protection authority responsible for your jurisdiction where applicable.

12. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have specific rights regarding their personal information under applicable state privacy laws.

Depending on your state and whether a particular law applies to Good Vibes Clean, these rights may include the right to:

Know or confirm whether we process your personal information
Access personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Obtain a copy of certain personal information
Opt out of certain sales or sharing of personal information
Opt out of targeted advertising or cross-context behavioral advertising
Limit certain uses or disclosures of sensitive personal information where applicable
Appeal a decision concerning a privacy request where required by law
Receive equal service and not be unlawfully discriminated against for exercising privacy rights

Good Vibes Clean does not sell personal information for money.

As described in the Analytics, Advertising and Personalization section, some uses of advertising technologies may be considered a “sale,” “sharing,” or “targeted advertising” under certain state privacy laws.

Where applicable, you may exercise available privacy choices through our Site's privacy or cookie controls or by contacting us atsupport@goodvibesclean.com.

We may need to verify your identity before fulfilling certain requests.

Where permitted by applicable law, you may designate an authorized agent to make a request on your behalf. We may require verification of the agent's authority and/or verification of your identity.

13. CHILDREN'S PRIVACY

Our Services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us atsupport@goodvibesclean.com so we can investigate and take appropriate action.

14. THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing personal information to them.

15. YOUR PRIVACY CHOICES

Depending on your location and applicable law, you may have choices regarding how your personal information is collected or used.

These choices may include:

Unsubscribing from email marketing
Replying STOP to unsubscribe from SMS marketing
Managing cookies through your browser
Using privacy or cookie controls made available through our Site
Exercising applicable privacy rights by contacting us

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, technology, Services, legal obligations, or other operational requirements.

When we update the policy, we will revise the “Last Updated” date at the top of this page.

Where applicable law requires additional notice or consent for a material change, we will provide that notice or obtain consent as required.

17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:

Good Vibes Clean Customer Support
support@goodvibesclean.com

Good Vibes Clean, LLC
6385 West Columbia Avenue
Philadelphia, PA 19151
United States

If applicable privacy law gives you the right to complain to a governmental or data-protection authority and you are not satisfied with our response, you may lodge a complaint with the appropriate authority in your jurisdiction.