TERMS OF SERVICE
OVERVIEW
This website is operated by Good Vibes Clean, LLC, a Pennsylvania limited liability company. Throughout the Site, the terms “we,” “us,” and “our” refer to Good Vibes Clean, LLC.
Good Vibes Clean, LLC offers this website, including all information, tools, products, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms apply to all users of the Site, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access the website or use our Services.
Any new features, products, services, or tools added to the current store will also be subject to these Terms. You may review the most current version of the Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. Your continued use of or access to the website after changes are posted constitutes acceptance of those changes, subject to applicable law.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given any consent required by applicable law to allow your minor dependents to use this Site.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your use of the Service.
You must not transmit viruses, worms, malicious code, or other material designed to interfere with or damage the Site, Service, or systems connected to them.
A breach or violation of these Terms may result in termination or restriction of your access to the Service.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You understand that content you submit, other than payment information, may be transferred over various networks and may be modified to conform to technical requirements of connecting networks or devices. Payment information is encrypted during transmission as required by our payment providers and applicable security standards.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or contact made through the website without our express written permission.
The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to provide accurate and current information on our Site. However, information made available on the Site may occasionally be incomplete, outdated, or inaccurate.
Material on the Site may be provided for general information and should not be relied upon as the sole basis for making decisions where more complete or current information is reasonably required.
The Site may contain historical information that is provided for reference only.
We reserve the right to modify the contents of the Site at any time, subject to applicable law.
SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend, or discontinue the Service, or any portion of it, at any time, subject to applicable law.
We will not be liable to you or any third party for a modification, price change, suspension, or discontinuation of the Service except where liability cannot legally be excluded.
SECTION 5 — PRODUCTS, PRODUCT USE AND SATISFACTION GUARANTEE
Certain products or services may be available exclusively online through the Site. Products may have limited quantities and are subject to return, refund, or exchange according to our Return & Refund Policy and Good Vibes Satisfaction Guarantee.
We want you to love the way Good Vibes makes your home feel. Eligible purchases are protected by our Good Vibes Satisfaction Guarantee according to the eligibility requirements, timeframes, geographic restrictions, and procedures stated in our Return & Refund Policy.
Please review our Return & Refund Policy before making a purchase if you have questions regarding returns, refunds, exchanges, Final Sale merchandise, discounted bundles, seasonal or discontinued products, international orders, damaged products, or shipping claims.
We make reasonable efforts to display product colors, packaging, images, and other visual representations accurately. However, displays may vary by device, and packaging or other non-material product details may change from time to time.
Product scent is subjective. Our Satisfaction Guarantee addresses eligible scent-preference returns as described in our Return & Refund Policy.
Product Use
Good Vibes Clean products should be used according to the directions and precautions provided on the product, packaging, or Site.
Customers are responsible for using products only for their intended household-cleaning purposes and following applicable directions for use, dilution, surfaces, storage, and handling.
When appropriate, customers should test a product on a small, inconspicuous area before broader use, particularly when cleaning delicate, specialty, painted, treated, or unfamiliar surfaces.
We are not responsible for damage resulting from misuse, improper dilution, failure to follow product instructions or precautions, use on an unsuitable surface, or use of a product for a purpose for which it was not intended, except to the extent such liability cannot legally be excluded.
Nothing in this section limits any rights or remedies available for a defective product under applicable law.
We reserve the right, where permitted by law, to limit sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We may limit quantities of products or services offered.
Product descriptions, availability, and pricing may change without notice. We reserve the right to discontinue a product at any time.
Any offer made on this Site is void where prohibited.
SECTION 6 — ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including suspected fraud, unauthorized resale, pricing or inventory errors, or other circumstances affecting our ability to fulfill an order.
Restrictions may apply to orders placed through the same customer account, payment method, billing address, or shipping address.
If we change or cancel an order after it is placed, we may attempt to notify you using the email address, telephone number, billing information, or other contact information provided with the order.
We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by unauthorized dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for purchases made through our store.
You agree to promptly update your information when necessary so that we can complete transactions and contact you regarding your order.
For information about returns, exchanges, refunds, and our Satisfaction Guarantee, please review our Return & Refund Policy.
SECTION 7 — SHIPPING, DELIVERY AND ADDRESS INFORMATION
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Good Vibes Clean is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by law.
If Good Vibes Clean makes a fulfillment or shipping error, including creating a shipping label that does not match the shipping information submitted with the order, the issue will be handled as a Good Vibes Clean error under our Return & Refund Policy.
If a carrier returns a package to Good Vibes Clean as undeliverable, a refund for eligible merchandise will be processed only after the returned package has been received by Good Vibes Clean. Original shipping charges are non-refundable unless the delivery failure resulted from an error by Good Vibes Clean.
Lost, stolen, damaged, leaking, defective, and incorrect orders are handled according to our Return & Refund Policy and, where applicable, the shipping protection or carrier-claim process associated with the order.
Shipping and delivery estimates are estimates and are not guarantees unless expressly stated otherwise. Delays caused by carriers, customs, weather, incorrect addresses, events outside our reasonable control, or other third parties may affect delivery times.
International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country or jurisdiction unless otherwise stated at checkout or required by applicable law.
SECTION 8 — OPTIONAL TOOLS
We may provide access to third-party tools that we do not control.
You acknowledge that third-party tools may be provided “as is” and “as available” and may be subject to separate terms and privacy practices established by the applicable third party.
Your use of optional third-party tools is at your own discretion. You should review and understand the terms under which those tools are provided.
We may offer new services, features, tools, or resources through the Site in the future. Those features and services will also be subject to these Terms unless otherwise stated.
SECTION 9 — THIRD-PARTY LINKS AND SERVICES
Certain content, products, tools, or services available through our Service may include materials or services provided by third parties.
Third-party links may direct you to websites that are not affiliated with Good Vibes Clean.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and do not warrant or assume responsibility for third-party materials, websites, products, or services except where liability cannot legally be excluded.
Please review the policies and practices of applicable third parties before engaging in transactions with them.
Questions or concerns regarding a third party's products or services should generally be directed to that third party.
SECTION 10 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us contest entries, creative ideas, suggestions, proposals, plans, feedback, reviews, or other materials (“Comments”), you grant Good Vibes Clean permission to use, reproduce, edit, publish, distribute, translate, and otherwise use those Comments in any medium, subject to applicable law and our Privacy Policy.
Unless otherwise required by law or separately agreed in writing, we are not obligated to maintain Comments in confidence, pay compensation for Comments, or respond to Comments.
We may monitor, edit, or remove content that we determine is unlawful, offensive, threatening, defamatory, obscene, infringes intellectual-property rights, violates these Terms, or is otherwise inappropriate for the Service.
You agree that your Comments will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
Comments must not contain unlawful, abusive, defamatory, obscene, or malicious material or computer code that could affect the operation of the Service.
You may not impersonate another person, use false contact information to mislead us or others about the origin of a Comment, or knowingly submit false or misleading information.
You are responsible for the Comments you submit and their accuracy.
SECTION 11 — PERSONAL INFORMATION
Your submission and our collection, use, disclosure, retention, and protection of personal information through the store are governed by our Privacy Policy.
Please review our Privacy Policy for information about how Good Vibes Clean handles personal information, including information collected through our website, purchases, marketing communications, and other interactions with our business.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our Site or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, inventory, or availability.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel affected orders where appropriate, including after an order has been submitted, subject to applicable law.
We are not obligated to update, amend, or clarify information except as required by law.
SECTION 13 — PROHIBITED USES
In addition to other prohibitions stated in these Terms, you may not use the Site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate applicable international, federal, state, provincial, or local laws or regulations;
(d) to infringe or violate our intellectual-property rights or those of others;
(e) to harass, abuse, threaten, defame, intimidate, or unlawfully discriminate against another person;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malicious code, or other material intended to interfere with the Service or another system;
(h) to improperly collect or track personal information belonging to others;
(i) to spam, phish, pharm, pretext, scrape, crawl, or otherwise misuse the Site;
(j) for an obscene or unlawful purpose; or
(k) to interfere with or circumvent security features of the Service or any related website or system.
We reserve the right to terminate or restrict access to the Service for violations of these prohibited uses.
SECTION 14 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will always be uninterrupted, timely, secure, or error-free.
We do not guarantee that every result obtained through use of the Service will be accurate or reliable.
From time to time, we may suspend or discontinue portions of the Service.
To the fullest extent permitted by applicable law, your use of the Service is at your own risk. Except as expressly stated by Good Vibes Clean or required by law, the Service and products and services delivered through the Service are provided “as is” and “as available” without representations, warranties, or conditions of any kind, whether express or implied.
To the fullest extent permitted by applicable law, Good Vibes Clean, LLC and its owners, directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from use of the Service or products purchased through the Service.
Where a state, country, province, or other jurisdiction does not permit the exclusion or limitation of certain warranties or liabilities, these exclusions and limitations apply only to the maximum extent permitted by applicable law.
Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
SECTION 15 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Good Vibes Clean, LLC and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from claims or demands, including reasonable attorneys’ fees, arising from your material breach of these Terms, violation of applicable law, or infringement of the rights of a third party.
SECTION 16 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and any unenforceable portion will be considered severed from these Terms.
Such a determination will not affect the validity or enforceability of the remaining provisions.
SECTION 17 — TERMINATION
Obligations and liabilities incurred before termination of these Terms will survive termination where applicable.
These Terms remain effective unless and until terminated by you or us.
You may terminate your use of the Service by ceasing to use the Site or notifying us that you no longer wish to use the Service.
If we reasonably determine that you have materially failed to comply with these Terms, we may terminate or restrict your access to the Service, subject to applicable law. You remain responsible for amounts properly due before termination.
SECTION 18 — ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with policies and operating rules posted by us on the Site and incorporated by reference, constitute the agreement between you and Good Vibes Clean regarding your use of the Service and supersede prior versions concerning the same subject matter.
Nothing in this section limits rights that cannot be waived under applicable consumer law.
SECTION 19 — GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania and applicable federal laws of the United States, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.
Nothing in these Terms is intended to limit mandatory consumer rights available to customers under the laws of their jurisdiction.
SECTION 20 — CHANGES TO THESE TERMS
You may review the most current version of these Terms at any time on this page.
We reserve the right, subject to applicable law, to update, change, or replace portions of these Terms by posting updates to our website.
Your continued use of or access to the Site or Service after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
SECTION 21 — CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Good Vibes Clean Customer Support
support@goodvibesclean.com
Good Vibes Clean, LLC
6385 West Columbia Avenue
Philadelphia, PA 19151
United States
SECTION 22 — SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
SMS Messaging Terms
By submitting your phone number through a Good Vibes Clean signup form, you agree to receive recurring automated marketing text messages from Good Vibes Clean at the number provided. These may include new product announcements, restocks, offers, and reminders such as cart reminders.
Consent is not a condition of purchase.
Frequency: Message frequency varies.
Cost: Message and data rates may apply according to your mobile carrier plan.
Opting Out: Reply STOP to any message to unsubscribe. You'll receive one final message confirming you've been unsubscribed, and no further marketing text messages will be sent unless you sign up again.
Help: Reply HELP for help, or contact us atsupport@goodvibesclean.com.
Carriers: Mobile carriers are not liable for delayed or undelivered messages.
Privacy: We do not sell, rent, or share your mobile number or text messaging consent with third parties for their marketing purposes. Please review our Privacy Policy for more information about how we handle your personal information.
