Refund policy

Return & Refund Policy

This Return & Refund Policy describes how Good Vibes Clean, LLC (“Good Vibes Clean,” “we,” “us,” or “our”), operator ofwww.goodvibesclean.com (the “Site”), handles returns, exchanges, refunds, and issues with orders placed through the Site.

Good Vibes Satisfaction Guarantee

We want you to love the way Good Vibes makes your home feel.

For orders delivered within the United States, if the scent isn't right for you, you may return the unused product within 30 days of delivery for a refund. Good Vibes Clean will cover the cost of return shipping.

You may open the product to evaluate the scent, but the product must remain unused to qualify under our Satisfaction Guarantee. Products do not need to be unopened or in their original packaging.

Products that have been used are not eligible for the Satisfaction Guarantee. The exception is a product that arrived damaged, defective, or leaking, which is handled under our Damaged, Defective or Incorrect Items policy below.

International Satisfaction Guarantee

International orders are also covered by our Satisfaction Guarantee; however, we do not accept returns or exchanges on international orders and do not provide prepaid international return shipping labels.

If you are an international customer and the scent isn't right for you, contact Customer Support atsupport@goodvibesclean.com within 30 days of delivery. If your request qualifies under our Satisfaction Guarantee, we will refund the eligible product purchase price to your original payment method. Original shipping charges are non-refundable.

You will not be required to return the product.

30-Day U.S. Return Policy

Customers with orders delivered within the United States have 30 days after receiving an order to request an eligible return.

To start a return, contact Customer Support atsupport@goodvibesclean.com. Please include your order number and the item or items you would like to return.

If your return is approved, Good Vibes Clean will provide a prepaid return shipping label and instructions for returning your product. The prepaid return label will be sent to the email address associated with your order.

Items returned without first contacting Customer Support may not be accepted.

Approved returns should be mailed using the return label provided by Good Vibes Clean to:

Good Vibes Clean, LLC
6385 West Columbia Avenue
Philadelphia, PA 19151
United States

Prepaid return shipping labels are provided only for eligible returns originating within the United States.

Refunds

Once we receive and inspect an eligible U.S. return, we will notify you whether your refund has been approved.

International orders qualifying under our Satisfaction Guarantee do not need to be returned before an approved refund is issued.

Approved refunds will be issued to the original payment method within 10 business days. Good Vibes Clean does not currently issue store credit in place of refunds.

Please remember that your bank or credit card company may require additional time to process and post the refund after we issue it.

If more than 15 business days have passed since we approved your refund and you have not received it, please contactsupport@goodvibesclean.com.

Shipping Charges

Original shipping charges are non-refundable unless the return or delivery problem resulted from an error by Good Vibes Clean.

Good Vibes Clean errors include, but are not limited to, shipping the wrong item, shipping an order to an address different from the address provided by the customer, or creating a shipping label that does not match the customer's submitted shipping information.

Good Vibes Clean pays return shipping costs for approved U.S. returns made under our Satisfaction Guarantee. We do not provide prepaid return shipping labels for international orders.

Undeliverable Packages

If a carrier returns a package to Good Vibes Clean as undeliverable, we will issue a refund after the returned package has been received by us.

The refund will be issued to the original payment method for the eligible merchandise in the returned package. Original shipping charges are non-refundable.

Refunds for undeliverable packages will not be issued until the package has been returned to and received by Good Vibes Clean.

If the package was undeliverable because of an error by Good Vibes Clean, such as an incorrect or mismatched shipping label, the original shipping charges will also be refunded.

If the package was undeliverable because the customer provided an incorrect or incomplete shipping address, the original shipping charges will not be refunded.

Exchanges

Eligible unused individual products from orders delivered within the United States may be exchanged within 30 days of delivery.

If you purchased a discounted bundle that allowed you to select your own scents, the bundle is not eligible for a refund. However, an unused individual product from the bundle may be exchanged for another available scent.

Good Vibes Clean will provide a prepaid return label for approved U.S. exchanges.

International orders are not eligible for exchanges.

Discontinued and seasonal merchandise cannot be exchanged.

Sale, Final Sale, Seasonal & Discontinued Merchandise

Products purchased on sale may be returned under our regular Return & Refund Policy unless the product is specifically identified as Final Sale, Clearance, or otherwise subject to the restrictions below.

Items specifically markedFinal Sale orClearance are not eligible for return, exchange, or refund except when an item arrives damaged, defective, or incorrect.

Seasonal and discontinued products may be returned for a refund when otherwise eligible under this policy, but they cannot be exchanged because replacement inventory may no longer be available.

If a seasonal, discontinued, Final Sale, or Clearance item arrives damaged or defective, please report the damage within 7 days of delivery. Once the damage is verified, the item may qualify for a refund but not an exchange or replacement. You will not be required to return a verified damaged item in these categories.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, leaking, or incorrect, contact Customer Support atsupport@goodvibesclean.com within7 days of delivery.

Please include:

Your order number
A description of the problem
Clear photographs showing the damaged, defective, leaking, or incorrect item

Photographs are required so that we can verify the issue and process the appropriate resolution.

Products that arrived damaged or leaking may be reported even if the product can no longer be considered unused.

Orders With Navidium Shipping Protection

If you purchased Navidium Shipping Protection and your package or product is verified as lost, stolen, or damaged, your claim will be evaluated and processed in-house.

For eligible replaceable merchandise, a replacement order will be created as soon as the claim and damage are verified.

Seasonal, discontinued, Final Sale, and Clearance merchandise that cannot be replaced will be handled according to the refund provisions of this policy.

Orders Without Shipping Protection

If you did not purchase Navidium Shipping Protection, eligible lost, stolen, or damaged shipment claims will be submitted through Shopify Claims.

When Shopify sends you a claim-verification request, you are responsible for completing the verification required to process your claim.

Good Vibes Clean does not control Shopify's claim-processing time. Completing the requested verification promptly can help prevent unnecessary delays.

Once Shopify approves an eligible claim, Good Vibes Clean will create the appropriate replacement order. If the merchandise is seasonal, discontinued, Final Sale, Clearance, or otherwise unavailable for replacement, an eligible approved claim will be resolved by refund instead.

Lost or Stolen Packages

If your package is lost or stolen, contact Customer Support atsupport@goodvibesclean.com.

Orders protected by Navidium Shipping Protection will be evaluated and processed in-house according to the protection provided with your order.

For orders without Navidium Shipping Protection, Good Vibes Clean will submit an eligible claim through Shopify Claims. You must complete any verification Shopify sends to you before Shopify can process the claim.

Good Vibes Clean cannot control the amount of time Shopify requires to investigate or approve a claim.

Gifts

If an eligible returned item was purchased as a gift, any approved refund will be issued to the original payment method used to purchase the order.

If a promotional gift was included with an order at no charge, you are not required to return the promotional gift when returning an eligible purchased item.

European Union 14-Day Cooling-Off Period

For merchandise shipped to the European Union, applicable consumer protection laws may provide you with a statutory right to cancel an eligible order within 14 days of receiving it.

These statutory rights are separate from the voluntary Good Vibes Satisfaction Guarantee described above. Nothing in this policy is intended to limit any consumer rights that cannot legally be limited or waived.

International customers should contactsupport@goodvibesclean.com for instructions before attempting to return merchandise under any applicable statutory right.

Questions About Returns

For questions regarding returns, refunds, exchanges, damaged products, or shipping claims, contact:

Good Vibes Clean Customer Support
support@goodvibesclean.com