Cancellation policy

SUBSCRIPTION POLICY

Good Vibes Clean, LLC (“Good Vibes Clean,” “we,” “us,” or “our”), operator ofwww.goodvibesclean.com (the “Site”), offers recurring product subscriptions through Recharge.

By enrolling in a Good Vibes Clean subscription, you agree to this Subscription Policy, our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

SUBSCRIPTION FREQUENCY

Eligible Good Vibes Clean products may be subscribed to on one of the following recurring schedules:

Every 30 days
Every 60 days
Every 90 days

Subscription availability may vary by product.

Seasonal and limited-availability scents are not eligible for subscription.

SUBSCRIPTION DISCOUNT

Active subscription orders receive a5% discount on eligible subscribed products.

The subscription discount applies to eligible subscription products only and does not include shipping, taxes, or other applicable charges.

Good Vibes Clean reserves the right to change subscription pricing, discounts, or benefits in the future. Any changes will apply subject to applicable law and any required notice.

AUTOMATIC RENEWAL AND CHARGES

Your subscription will automatically renew according to the frequency you selected.

On each scheduled renewal date, the payment method associated with your subscription will automatically be charged for:

The subscribed products
Applicable shipping charges
Applicable taxes
Any other charges disclosed at checkout or as part of your subscription

Subscription orders are charged in U.S. dollars.

Normal shipping rates apply to subscription orders.

Your subscription will continue to renew automatically until you cancel it.

UPCOMING CHARGE NOTIFICATIONS

Recharge currently sends an upcoming charge notification approximately3 days before your scheduled renewal charge.

This notification is intended to give you an opportunity to review your upcoming subscription order and make changes before the charge is processed.

Customers are responsible for reviewing their upcoming subscription orders and making any desired changes before the scheduled charge date.

MANAGING YOUR SUBSCRIPTION

You may manage your Good Vibes Clean subscription online at:

https://www.goodvibesclean.com/tools/recurring

Depending on your subscription, available account controls may include:

Skipping an upcoming order
Pausing a subscription
Rescheduling an order
Changing your next charge date
Changing subscription frequency
Changing eligible products or scents
Changing quantities
Updating payment information
Updating shipping information
Canceling your subscription

You may also contact Good Vibes Clean Customer Support atsupport@goodvibesclean.com for assistance with your subscription.

CHANGES, SKIPS AND CANCELLATIONS

You may cancel your subscription at any time.

There is no minimum number of orders required and no cancellation fee.

To prevent an upcoming subscription order from processing, cancellations, skips, pauses, reschedules, and other subscription changes should be completedbefore the scheduled charge date.

Changes made on the same day as a scheduled charge may not take effect before Recharge begins processing the renewal. If the charge has already entered processing, the order may still be created.

For this reason, we recommend making any subscription changes as soon as possible after receiving your upcoming charge notification.

ORDERS THAT HAVE ALREADY PROCESSED

If a subscription renewal has already been charged and you wish to cancel the resulting order, contact Customer Support atsupport@goodvibesclean.com as soon as possible.

If the order has not yet been fulfilled, Good Vibes Clean may cancel the order and issue a refund to the original payment method.

If the order has already been processed or shipped, the order will be handled according to our Return & Refund Policy.

Canceling an individual processed order does not necessarily cancel the underlying subscription. Customers should also confirm that the subscription itself has been canceled through the subscription management portal or by contacting Customer Support.

FAILED PAYMENTS

If a scheduled subscription payment fails, Recharge may automatically attempt to recover the payment using its failed-payment recovery system.

Recharge uses smart retry technology, so failed payment attempts do not necessarily occur on a fixed schedule.

Depending on the type of payment failure, Recharge may continue attempting payment recovery for an extended period.

Certain payment failures, including some hard declines or authentication-related errors, may require the customer to update the payment method before another charge can be attempted.

Customers may receive communications requesting updated payment information when a charge cannot be processed.

If payment recovery is unsuccessful and the maximum retry process is reached, the affected subscription may be automatically canceled.

You can update your payment information through the subscription management portal or by following instructions provided in Recharge communications.

PRODUCT AVAILABILITY

Subscriptions are available only for products approved for recurring purchase.

Seasonal scents and other limited-availability products are not eligible for subscription.

If a subscribed product becomes permanently unavailable or is discontinued, Good Vibes Clean may contact you regarding available options, remove the unavailable item from the subscription, or cancel the affected subscription item.

We will not substitute a different scent or product without appropriate notice or customer authorization where required.

SHIPPING

Subscription orders are subject to our normal shipping rates and Shipping Policy.

Shipping charges are calculated according to the shipping method, destination, and rates available at the time the subscription order is processed.

Shipping is not included in the 5% subscription discount unless otherwise expressly stated.

U.S.-ONLY SUBSCRIPTIONS

Good Vibes Clean subscriptions are available only to customers with eligible shipping addresses within the United States.

International customers may purchase eligible Good Vibes Clean products as one-time purchases where international shipping is available, but recurring subscriptions are not available for international delivery.

If an existing subscription contains an international shipping address after this policy becomes effective, Good Vibes Clean may contact the customer to update the shipping address or cancel the affected subscription.

RETURNS AND REFUNDS

Subscription purchases are subject to the same applicable Return & Refund Policy and Good Vibes Satisfaction Guarantee as other eligible Good Vibes Clean purchases unless otherwise stated.

Refunds are issued to the original payment method.

Subscription status and product-order status are separate. Returning or refunding a subscription order does not automatically cancel future subscription renewals.

Customers who no longer want future subscription orders must cancel the subscription separately.

CHANGES TO SUBSCRIPTION TERMS

Good Vibes Clean may update this Subscription Policy, subscription availability, pricing, discounts, eligible products, or other subscription terms from time to time.

Where required by applicable law, we will provide notice of material changes before they take effect.

QUESTIONS OR SUBSCRIPTION ASSISTANCE

For questions about your subscription or assistance making changes, contact:

Good Vibes Clean Customer Support
support@goodvibesclean.com

You may also manage your subscription online at: