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    Shipping policy

    SHIPPING POLICY

    This Shipping Policy describes how Good Vibes Clean, LLC (“Good Vibes Clean,” “we,” “us,” or “our”), operator ofwww.goodvibesclean.com (the “Site”), processes and ships orders and handles packages that are lost, stolen, damaged, or returned as undeliverable.

    ORDER PROCESSING

    Orders are normally processed and handed off to the shipping carrier within3 business days after the order is placed.

    Processing times may be longer in certain circumstances, including:

    • Pre-orders

    • Product launches or promotions

    • Periods of unusually high order volume

    • Inventory or supply delays

    • Holidays

    • Severe weather

    • Events or circumstances beyond our reasonable control

    Order processing time refers to the time required for Good Vibes Clean to prepare and hand your order to the carrier. It does not include the carrier's transit time.

    Once an order has been transferred to the carrier, carrier delays may affect the estimated delivery date. Shipping and delivery estimates are not guarantees unless expressly stated otherwise.

    SHIPPING ADDRESS

    Customers are responsible for providing a complete and accurate shipping address when placing an order.

    Please review your shipping information carefully before completing your purchase.

    If a customer provides an incorrect or incomplete shipping address, Good Vibes Clean is not responsible for resulting delivery problems, additional shipping costs, or replacement costs, except as otherwise required by law.

    If Good Vibes Clean makes a shipping or fulfillment error—such as creating a shipping label that does not match the shipping address provided with the order—we will take responsibility for correcting the error.

    UNDELIVERABLE PACKAGES

    If a carrier returns a package to Good Vibes Clean as undeliverable, we will issue a refund after the returned package has been received by us.

    The refund will be issued to the original payment method for the eligible merchandise returned to Good Vibes Clean. Original shipping charges are non-refundable.

    Refunds for undeliverable packages will not be issued until the package has been returned to and received by Good Vibes Clean.

    If the package was undeliverable because of an error by Good Vibes Clean, such as an incorrect or mismatched shipping label, the original shipping charges will also be refunded.

    If the package was undeliverable because the customer provided an incorrect or incomplete shipping address, the original shipping charges will not be refunded.

    NAVIDIUM SHIPPING PROTECTION

    Good Vibes Clean is proud to offer Navidium Shipping Protection.

    When you purchase Navidium Shipping Protection at checkout, your eligible order is protected against loss, theft, or damage in transit according to the applicable protection terms.

    If an order protected by Navidium Shipping Protection is verified as lost, stolen, or damaged, Good Vibes Clean will evaluate and process the claim in-house.

    For eligible merchandise that is available for replacement, a replacement order will be created after the claim is verified.

    If eligible merchandise cannot be replaced, including certain seasonal, discontinued, Final Sale, or Clearance products, an approved claim may be resolved by refund instead.

    NAVIDIUM LOST OR STOLEN PACKAGE CLAIMS

    For packages markeddelivered but not received, please allow at least5 days after the carrier's recorded delivery date before submitting a lost-package claim. This allows time for packages that may have been prematurely scanned, misdelivered, or left elsewhere on the property to be located.

    For packages that are presumed lost and arenot marked delivered, claims should generally be filed after at least7 days without an updated carrier checkpoint.

    For international shipments, please allow at least20 days without an updated checkpoint before reporting the shipment as presumed lost.

    Lost-package claims should be reported within30 days of the last carrier checkpoint.

    If you purchased Navidium Shipping Protection, contact Good Vibes Clean Customer Support to begin your claim.

    ORDERS WITHOUT NAVIDIUM SHIPPING PROTECTION

    If you did not purchase Navidium Shipping Protection and your eligible package is lost, stolen, or damaged in transit, contact Good Vibes Clean Customer Support atsupport@goodvibesclean.com.

    Good Vibes Clean will submit an eligible shipping claim through Shopify Claims.

    Shopify may send you a verification link or request additional information to process the claim.You are responsible for completing Shopify's requested verification.

    Good Vibes Clean does not control Shopify's claim-processing or approval timeline.

    Completing the requested verification promptly can help prevent unnecessary delays.

    Once Shopify approves an eligible claim, Good Vibes Clean will create the appropriate replacement order.

    If the merchandise is seasonal, discontinued, Final Sale, Clearance, or otherwise unavailable for replacement, an eligible approved claim may be resolved by refund instead.

    DAMAGED, LEAKING OR DEFECTIVE ORDERS

    Please inspect your order promptly after delivery.

    If a product arrives damaged, defective, or leaking, contact Good Vibes Clean Customer Support atsupport@goodvibesclean.com within7 days of delivery.

    Please provide:

    • Your order number

    • A description of the issue

    • Clear photographs showing the damaged, defective, or leaking product

    Photographic verification is required to process a damage claim.

    If you purchased Navidium Shipping Protection, an eligible replacement order will be created after the damage has been verified.

    If you did not purchase Navidium Shipping Protection, Good Vibes Clean will submit an eligible claim through Shopify Claims. You must complete any verification requested by Shopify before the claim can be processed.

    For seasonal, discontinued, Final Sale, or Clearance merchandise, a verified damaged item may qualify for a refund rather than a replacement. You will not be required to return a verified damaged item in these categories.

    INTERNATIONAL SHIPPING

    Good Vibes Clean ships to select international destinations.

    International shipping can be significantly more expensive and may require additional transit time.

    International customers are responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country or jurisdiction unless otherwise stated at checkout.

    International shipping charges are non-refundable except when required by law or when a shipping problem resulted from an error by Good Vibes Clean.

    International orders are subject to the international provisions of our Return & Refund Policy and Good Vibes Satisfaction Guarantee.

    CARRIER DELAYS

    Once an order has been transferred to a shipping carrier, circumstances outside Good Vibes Clean's control may affect delivery.

    These circumstances may include carrier delays, severe weather, service interruptions, customs processing, transportation disruptions, or other events outside our reasonable control.

    A carrier delay by itself does not mean a package is lost. Packages that meet the applicable requirements for a lost-shipment claim will be handled according to the procedures described above.

    QUESTIONS OR SHIPPING ISSUES

    For questions regarding shipping, delivery, damaged orders, lost or stolen packages, or shipping claims, contact:

    Good Vibes Clean Customer Support
    support@goodvibesclean.com

    Good Vibes Clean, LLC
    6385 West Columbia Avenue
    Philadelphia, PA 19151
    United States

    For returns, exchanges, refunds, and the Good Vibes Satisfaction Guarantee, please review our Return & Refund Policy.